Verizon sucks
So we get home yesterday about 6pm, hook up our computers, and NO internet!
We have had net issues at every place we have lived. I think it might be part of the package you get when you sign up: High speed internet only 19.99 a month! At least one issue every few months included at no extra cost!
We have lived in our current apartment for about a year now and day 1 we started having issues. I called a MONTH in advance to set it up to make SURE we had service the day we moved in because we have yet to have internet running the day we moved into any apartment. Well we get here and tada! No net. So I called Verizon to see what the deal was and they said our account did not exist. Grrrr. I told them I called a month in advance AND a guy came out a few days before we moved in to get it set up.
They set us up a new account.
We got their modem and hooked it up, but it did not work. We called them and they could not make a connection to do a line check, it was like I was on Mars and they could into reach us. We plugged in one of our old modems, and lo-and-behold we had net!
This is where it gets weird. The modem we used is Verizon Avenue, a company of Verizon. Apparently we have had them in one of our previous residences. So the avenue modern works and the regular Verizon one does not. Whatever. We have net and we are paying a bill each month.
A few months pass and we have interruption in our service again. I call Verizon and they can’t do a like check, like we don’t exist. They send a new modem and say the one we have is not the one we need. We get the new modem, but it does not work, while the Avenue modem starts working again.
A few more months pass and we get a collection notice from Verizon Avenue for unpaid service at a previous address and a package to send the modem back in or be charged $99.99 for it. Luckily we have 2 of their modems so I sent one back and called them to see what the bill was for. It was for unpaid services at our previous address. I said that is impossible and read her the cancellation ID (I have learned over the years that those are the most valuable things in the world!). She found it but said we still owed the money because the account was transferred. I said nu-uh because we have Verizon now.
Now we are back to the present and the net did not work. I called Verizon Avenue. That had issues finding our account but he managed to do it. Apparently the net we have is Verizon AVENUE and not regular Verizon. Regular Verizon has been charging us almost $40 a month for a service that they can’t even give us at this address!!!! Avenue has been collecting our bills from my credit card, but when I lost it and had to get it replaced, they could not draft payments and sent us that collection letter.
Well as you can see, our net is up. It is all ironed our on the Verizon Avenue side and now we are waiting to hear back from regular Verizon. Dean composed this nifty little mail to them, so of which might be redundant to what I have written here:
When we initially moved into our new apartments, we signed up for Verizon Avenue DSL, as that was the information provided to us by our office. We had disconnection issues for some time, and at some point we were told that we should not be receiving our internet access through Verizon Avenue but through Verizon (a distinction which was poorly delineated).
So, we ordered Verizon DSL. Apparently, the person responsible for setting up our Verizon DSL account failed to notice that our apartment complex is not serviced by Verizon (only by Verizon Avenue) and set up the account anyways.
We received our new DSL modem from Verizon, but it did not work. We continued to use the Verizon Avenue modem, since it did work (most of the time). We continued to pay for Verizon DSL, even though you did not even have the ability to provide the service for which you had signed us up and for which we were paying. Every time we attempted to use our Verizon DSL modem and called your customer support, they were unable to do a line check to verify the connection, so the problem was not on our end.
Now we have gotten things straightened out with Verizon Avenue and have our account restarted with them. We have been paying you for a DSL service that you knew full well you could not provide in the first place, and as such we expect a full refund of all of our past DSL payments.
LOL Dean is RARELY this aggressive! I got an e-mail from them today that said they will get back to us within one business day with our issue. It was a generic form letter and I am sure they are doing all they can to try and keep our money. And another blow to them, we are shutting off our phone service since Avenue internet does not need a home phone line to function. We were paying $25 a MONTH for basic phone service with no frills. We don’t even use it to order pizza anymore b/c you can do it online!
Most of our communication is over the net and we have free minutes on the cell after 9pm so we are good.
So is it just me who thinks that one of the two companies (Verizon and Verizon Avenue) should have to LEGALLY change their name? I just thought Verizon is Verizon, but that train of thought got us into the whole headache.

